The central triage is the first point of patient contact in outpatient services. The central triage infrastructure should include a waiting area with adequate seats, registration and clinical assessment areas.

Patients will be directed to Central Triage from the reception service or Emergency Department. Within Central Triage the patient will undergo a triage assessment and all relevant administrative processes (registration, medical record retrieval, payment etc) will be conducted. The triage assessment will assign each patient to appropriate case team (emergency, ROPD, specialty and sub- specialty clinic or back referral with appropriate counseling. The patient will then be directed to the relevant case team and his/her medical record will be delivered to the case team by a runner

Typical Pathway for Outpatients Service