Liaison service is vital for effective communication and sustainable smooth flow of patients that need to be operated by liaison officers with special training for the position.Liaison Officer is thus a person that runs the liaison services and liaises between two or more organizations and the public to communicate and coordinate their activities.The hospital should provide liaison services 24 hours in a day and 7 days a week throughout the year.Each health facility should establish a liaison and referral service that is responsible to:

1. Manage hospital bed occupancy (bed management).

2. Facilitate emergency and non-emergency (elective) admission.

3. Facilitate social support to the emergency, inpatient and outpatient case teams.

4. Manage the referral service, specifically:

• Coordinate the overall referral activities.

• Record and report the referral activities to facility management.

• Compile, analyze and interpret data to improve the referral service.

• Take part in the quality assurance programs of the referral system by participating in regular review meeting within and outside the health facility.

• Performance monitoring and evaluation.

• Ensure feedback is sent back to the referring health facility.

• Update the elective admissions waiting list.

• Assign an admission date to patients based on the urgency of the clinical need as date indicated by the physician in the patient notes.

• Ensure regular bed census is carried out, reported and used to update and manage the bed utilization.

At any time the liaison should and have the following information: